Privacy poicy
LAST UPDATED ON: FEBRUARY 18, 2025
Privacy Policy for The Hideaway Campground
At The Hideaway Campground, we respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data when interacting with our website, services, and third-party booking systems. By using our website, making a reservation, or subscribing to our services, you agree to the collection and use of your information as described in this policy.
We use your data in order to provide and improve the service. By using the Service, you consent to the collection and use of your information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our terms & Conditions, located at https://thehideawaycamping.com.
Data Collection
We collect personal information such as your name, email address, phone number, and payment details when you make a booking, sign up for our newsletter, or inquire about our services. You may also provide additional details through our website contact forms or email communications.
Booking Systems: ResNexus and MotoPress Hotel Lite
We use ResNexus and MotoPress Hotel Lite booking systems to provide you with online reservation services. These systems collect and store your personal information (such as your name, email, phone number, and payment information) to facilitate your booking and enhance your experience.
ResNexus
ResNexus respects your privacy and is fully committed to GDPR compliance. Your personal data is collected to enable the booking process and improve the service we provide. ResNexus never shares your data with unauthorized third parties or sells it. Data collected includes:
- Name, email, phone number: for booking and customer service purposes.
- Payment information: which is encrypted and stored securely during the booking process.
ResNexus uses cookies and other tracking technologies to collect browsing data to improve their services and your experience.
ResNexus adheres to strict data protection standards and is PCI compliant to protect your credit card information.
MotoPress Hotel Lite
If you choose to book using MotoPress Hotel Lite, your personal information will be collected in order to process your reservation. This booking engine might collect similar data (name, contact information, and payment details) to facilitate the booking process. MotoPress does not sell or share your personal data for marketing purposes.
Data Usage
We use the data collected to:
- Process your booking and send you confirmation details.
- Send service updates, promotional offers, and reminders related to your reservations.
- Improve the functionality of our website and enhance your user experience.
If you sign up for SMS updates, we will use your phone number to send appointment reminders, service order confirmations, and relevant promotions.
Cookies and Tracking
Our website uses cookies, web beacons, and similar technologies to enhance your experience. Cookies help us remember your preferences, and track user interactions to provide a smoother booking experience. You can disable cookies in your browser settings, but doing so may affect the functionality of the booking system and other website features.
SMS Text Messaging
By agreeing to receive text messages from The Hideaway Campground, you consent to receive recurring messages related to your bookings, service updates, and promotions. Standard message and data rates may apply. You can opt-out at any time by replying “STOP” to any text or contacting us directly at +1 912-225-3900 or [email protected]
Mobile Information Sharing
We do not share your mobile information with third parties for marketing purposes. Your privacy is important to us, and we are committed to safeguarding your data.
Data Security
We use encryption and secure storage measures to protect your personal information during transactions. Both ResNexus and MotoPress Hotel Lite use industry-standard security protocols to ensure that your data is protected. We strive to meet or exceed all data protection standards.
Data Retention and Deletion
We retain your personal data as long as necessary for the purpose of processing your booking or sending updates. You may request deletion of your data at any time by contacting us. If you unsubscribe from our newsletter or SMS service, we will remove your personal data from our records within 24 hours.
Third-Party Services
Our website may contain embedded content from third-party sites, such as videos, images, or advertisements. These third parties may collect data and use cookies to track your interactions with their content. Please refer to their privacy policies for more details.
Data Protection Measures
We implement a variety of measures to prevent unauthorized sharing of your data, including:
- Access Controls: Limiting access to personal data to authorized personnel only.
- Employee Training: Regular training for staff to ensure they understand data protection practices and security protocols.
- Auditing Processes: Regular audits of our data handling and storage practices to ensure compliance with our privacy policy.
Your Rights
You have the right to access, correct, or delete your personal data. If you have an account or have left comments on our website, you may request a copy of the personal data we hold about you, including any data you have provided. You can also request the deletion of your personal data, except when it is required for legal or security purposes.
Contact Us
If you have any concerns about how your data is handled, please contact us at:
- Email: [email protected]
- Phone: +1 912-225-3900
Changes to Privacy Policy
We may update this privacy policy from time to time. The most current version will be available on our website with the date of the last update.